Cancellation and Refund Policy

At DigitAll Products, we prioritize customer satisfaction while also adhering to European Union regulations concerning digital goods. Below are our policies regarding cancellations and refunds for our digital products:

Refund Policy

  • Non-Refundable Digital Products: Refunds are not applicable for instant delivery and downloadable digital products. Once the product is delivered to you, either via immediate download or email, it is considered non-refundable as you have received and taken ownership of the digital product.

  • Email Delivered Products: Products delivered via email are also non-refundable. The delivery of digital content via email constitutes the final and irreversible transfer of ownership, making it ineligible for returns.

  • EU Regulation on Digital Products: According to EU regulations, digital products are exempt from refunds once delivered. As soon as you receive the digital product, it is considered as owned by you, thereby making it ineligible for returns or refunds.


Cancellation Policy

  • Eligible for Cancellation:

    • If the product you have purchased is not an instant downloadable item and has delivery options of either 60 minutes or 24 hours as stated on the product page, you may request a cancellation and refund.
    • Cancellations are accepted only if we have not yet delivered the product. This allows you to cancel the order and either purchase another product or request a refund since the delivery process has not yet been completed.
  • Cancellation Process:

    • To initiate a cancellation, please contact us via email at sales@digitallproducts.com or through our live support at DigitAll Products Help Center.
    • Provide your order details and the reason for cancellation. If the product has not yet been delivered, your cancellation request will be processed, and you will be eligible for a refund or credit towards a different product.

Contact Us: For any questions or further assistance regarding cancellations and refunds, please reach out to us:

Email: sales@digitallproducts.com
Support Center: DigitAll Products Help Center


By purchasing from DigitAll Products, you acknowledge and agree to these terms. Our policies ensure a fair and transparent process in line with EU regulations, helping us maintain the quality and reliability of our digital products and services.

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