Instructions and FAQ

Things You Need to Know

Your orders are delivered only as digital products in the form of "keys or accounts." When placing your order, you must fill in the required fields or text areas for the relevant product correctly. In case of any delay or issues due to missing information, you are responsible.
Each product is guaranteed only for the first use (unless otherwise stated). It is not necessary to state this on the product page.
The products are not suitable for corporate use.
DigitAll Products cannot be held responsible for any issues that arise if you use the product you purchased here for your corporate company or if you resell it to other corporate entities.
Since our products are digital, there are no refunds or exchanges.
You can use all our products as specified and within the specified period unless the relevant company's policy changes.
WordPress plugin installations are not delivered as license keys, and therefore they are installed by us. You need to provide your panel information for the installation.
For WordPress themes and plugins, only one additional free installation on the same site is provided. For subsequent installations, a license fee will be charged again.
You may take backups for security purposes before WordPress installations.
Products delivered in the form of license keys (Windows, Office, Antivirus, etc.) must be used within 12 hours. Responsibility for license keys not used within 12 hours lies entirely with the customer.
Lifetime WordPress plugins and themes have a 2-year warranty.
For products delivered in the form of accounts and keys, compensation is only provided for the first login.
For products delivered as accounts, you must clear your browser cookies and data before logging into the account and then change your IP address.
If you use a VPN for IP changes, the risk of the accounts being compromised is your responsibility, and we strongly advise against it.

Windows 10-11 Pro-Home Instructions (Phone Activation - Online Activation)

INSTRUCTIONS FOR PHONE ACTIVATION:

The error code you should receive when you enter the license key should be "0xc004c008"
Close the error screen and open the "Run" dialog box, then type SLUI 4 and press Enter.
Select your region on the screen that appears and proceed.
You will now see a long series of numbers on the screen.
Call one of the displayed numbers (preferably one starting with 212) to connect to Microsoft's automated phone system and follow the steps to receive your confirmation code.
When asked by the automated system how many devices the key has been used on, you must say "1."

INSTRUCTIONS FOR ONLINE ACTIVATION:

After formatting or a new installation, right-click on "This PC" on your desktop and select "Properties" to enter the license you received.
Ensure your device is connected to the internet and up to date.

Office 2016-2019-2021 Pro Plus Instructions (Phone Activation)

Office 2016 Pro Plus Download Link:

https://officecdn.microsoft.com/db/492350F6-3A01-4F97-B9C0-C7C6DDF67D60/media/en-US/ProPlusRetail.img

Office 2019 Pro Plus Download Link:

https://officecdn.microsoft.com/db/492350F6-3A01-4F97-B9C0-C7C6DDF67D60/media/en-US/ProPlus2019Retail.img

Office 2021 Pro Plus Download Link:

https://officecdn.microsoft.com/db/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/media/en-us/ProPlus2021Retail.img

Installation Documentation:

After the installation is complete, open the Office application and enter the key on the screen that appears.
Then, select Activate by Phone on the activation page that appears and click next.
Select your region on the screen that appears and proceed.
You will now see a long series of numbers on the screen.
Call one of the displayed numbers (+90 212 375 50 18) to connect to Microsoft's automated phone system and follow the steps to receive your confirmation code.
Enter the confirmation code you received into the empty boxes on your screen and complete the process.

Note:

When asked by the automated system how many devices the key has been used on, you must say "1."
IF YOU DO NOT REMOVE ALL OTHER OFFICE VERSIONS AND PERFORM A CLEAN INSTALLATION, THE LICENSE WILL NOT WORK.

Office 2016-2019-2021 Pro Plus Instructions (Online Activation)

Office 2016 Pro Plus Download Link:

https://officecdn.microsoft.com/db/492350F6-3A01-4F97-B9C0-C7C6DDF67D60/media/en-US/ProPlusRetail.img

Office 2019 Pro Plus Download Link:

https://officecdn.microsoft.com/db/492350F6-3A01-4F97-B9C0-C7C6DDF67D60/media/en-US/ProPlus2019Retail.img

Office 2021 Pro Plus Download Link:

https://officecdn.microsoft.com/db/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/media/en-us/ProPlus2021Retail.img

Installation Documentation:

After the installation is complete, open the Office application and enter the key on the screen that appears.

Note:

IF YOU DO NOT REMOVE ALL OTHER OFFICE VERSIONS AND PERFORM A CLEAN INSTALLATION, THE LICENSE WILL NOT WORK. IF YOU MAKE A MISTAKE AND TRY AGAIN, THE LICENSE MAY NOT WORK.

Office 2016-2019-2021 Instructions (PRO PLUS BIND - HOME & BUSINESS)

Open this link in an incognito mode of your browser: setup.office.com.
Click the "Get Started" button you see on the screen.
Click "Sign In" and log in with your Outlook account. (Please note down and remember the login information you used.)
After logging in, enter the license key you received into the fields on the setup.office.com page.
Once the license key is validated, you can see your license in the "My Products" section. From there, you can start the installation on the compatible device by clicking "Download."

Adobe Creative Cloud and Adobe Stock Instructions

Where can I download Creative Cloud?

https://creativecloud.adobe.com/apps/download/creative-cloud

If Creative Cloud requests a verification code upon first login:

Use the email and password provided to you and log in at mail.tm to obtain your verification code.
You must log in to your Creative Cloud account and get the verification codes within 2 days.
(Access to the email is not available after 48 hours!)

Why is the Adobe Creative Cloud subscription cheap?

We invite you as a team member within our special agency membership. By renewing your team membership every two weeks, you can use Creative Cloud uninterrupted as a part of our team for the duration you purchased.

Can I use Adobe Stock?

No, you cannot. However, don't worry; we give you an Adobe Stock account for free with 24 and 48-week subscription purchases. If you purchase a 48-week subscription, you receive 2 Adobe Stock accounts. Each Adobe Stock account allows you to download 40 images or 6 videos.

Which applications do I have access to?

You will have access to a total of 51 applications. You cannot use Adobe XD, but since it is free, you can use it with a different Adobe account.

What happens if I have an issue with my account?

We note your subscription date in our CRM system. If your Adobe CC subscription ends before the purchased period (for example, if you purchased a 24-week subscription, but it ends in the 20th week), you can request compensation from us. This is only valid for errors received from the “Adobe Genuine Service Alert” stating “Your unlicensed Adobe application has been deactivated.” Since this is a system-related issue, we will provide compensation by delivering a new account for the remaining period. For instance, in the mentioned example, the difference is 4 weeks, so we will compensate for the remaining time by providing a new account.

Can I make changes to my Adobe account settings?

Your Adobe CC subscription is licensed through the team. You set the password during your first login, meaning only you know it. If you make changes in the customer profile settings, the license will drop and there is no compensation for this! Therefore, there is no need to log in to adobe.com after purchasing; you can download and start using any application via the Creative Cloud application.

Can I share my Adobe CC account with someone else?

No, your account is personal and sharing it with someone else will be recognized by the system as a different device, which could cause the license to drop and there is no compensation for this. As long as you continue to use your account on the same device, there will be no problem.

Figma Instructions

The product is delivered as an email and password.
It includes a team with pro features.
If you tamper with or change the team's settings or try to add someone else, the license will be revoked.
In such cases, the responsibility lies with the end user.
It is a student license.

SEO Tools Instructions

Change your IP address on the first login.
Clear cookies.
Use a single device with a single IP address!
VPN is not recommended.
Incognito mode is not recommended.
If problems occur with accounts where the instructions are not followed, the responsibility lies with the consumer.
There is no warranty.

WordPress Plugin and Theme Instructions

Before placing an order:

Enter the site's WordPress login details in the field requested on the product page.
Make sure you can log into the site with the provided information.
Set the .htaccess upload limit to higher than 1 GB.
It is recommended to take a backup.
After ensuring these steps, place your order.

All installations are done by us. The reason is that we have an agency account for the relevant products. To license the product, we need to connect the domain to our agency account. This works similarly to how you might see options like "Sign in with X" or "Sign in with Google" on some websites. To license the site, we need to log in through our agency account and verify it.

If you delete or deactivate the plugin, the license will be revoked.
The license connection may be lost during hosting transfers.
Reinstallation is free only once.
Transfers are not allowed.
Lifetime licenses have a warranty of 2 years, while 1-year licenses have a warranty of 6 months.
If you install the license for WordPress located in a subdirectory like subdomain.domain.com or domain.com/example, and later want to move the site to the main domain, the plugins and themes will require a new license.
It does not recognize that it is the same domain and will require a new license.

If you do not want to provide the WP admin password:

If you do not wish to share your password for WordPress plugin and theme installation, you can install the following plugin. This plugin creates a temporary login link without a password and is a secure plugin.
https://wordpress.org/plugins/temporary-login-without-password/

Screaming Frog Instructions

Download the version compatible with your device for Screaming Frog SEO Spider from the links below. (It only works with the versions listed below!)
For MacOS version 19.1:
- https://drive.google.com/drive/folders/1sJdkt2uoe10a4VlCmtC9Y0Y0EwV-B8s-?usp=drive_link
For Windows version 19.8:
- https://drive.google.com/drive/folders/1jQBDbk1MNH17hyRMOTVq7yHq86jVckPs?usp=sharing
After downloading, use the license information you purchased in the “License > Enter License” section in the top menu.

Envato-Freepik-Lovepik-PNGTree-Pikbest-Motion Array-Flaticon-Brand Packs-ShutterStock Instructions

After registering on https://stockdw.com/, click on the "use key" link located in the top right corner of the site. Enter the key you purchased to activate your subscription or purchased service.

All keys delivered to you are live; any non-functioning keys are not stored in the system.

There is no refund or exchange policy because there is no non-functional key issue.

Additional information:

Freepik does not download videos.
No token or license is required for Envato Elements.

Windows Server 2012 R2 Standard and DataCenter Instructions

Download the ISO file using the "Download the ISO" button from the following link: Evaluate Windows Server 2012 R2. Before downloading, the page will redirect you to the "Register for your free trial today" screen. Download and install the trial version.
After installation, on the license screen, you will see the word "evaluation" at the end of the product name, indicating that it is a trial version. Below are the steps to convert the trial version to a licensed version:

To convert to Standard Edition:

Open Command Prompt (CMD) as administrator and paste the following command, then press Enter:

DISM /Online /Set-Edition:ServerStandard /ProductKey:D2N9P-3P6X9-2R39C-7RTCD-MDVJX /AcceptEula